Frequently Asked Questions

Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help

We have been in business for 6 years.

We strive to endure our customers shopping experience is second to none and we aim to deliver orders as fast as possible. You also cannot find a fitness store with an extensive range of products like ours.

We are based in Lagos, Nigeria.

For enquiries regarding an order, please call our customer care number or send an email to customercare@myfitnessshopng.com

Items are shipped from our warehouse in Lagos.

We currently only deliver within Nigeria, but we are working on taking orders for West Africa soon

You get an order tracking number in your email once your order has been shipped.

Yes we offer exchanges, please refer to our refund and exchanges policy.

You can send to our warehouse. Returns address will be pasted on your package.

We can either process a refund or replace the damaged item.

You can contact customer care and explain the situation and we will process a refund.

We work with Flutterwave, and their payment processor allows for various methods of payment. We’ve got you covered.

Payment for orders need to be completed within 30mins, according to flutterwaves processor.

Yes different products come with different manufacturer guarantees and warranties, they will be stated in the item description.

Yes we will be launching a referral program very soon.

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